We're here to help with your account, progress and anything else in the game.
Email canaciscontact@gmail.com. Please include your Player ID (Profile → Player ID → copy) so we can find your account. We usually reply within 3 business days.
How do I keep my progress on a new phone?
Open Profile and connect Google Play Games (Android) or Sign in with Apple (iOS). Sign in with the same account on your new device and your progress comes back. Guest progress is stored only for that install and is lost if you delete the app or its data.
I connected an account and my progress changed.
If that Google Play Games account or Apple ID was already linked to another profile, the game switches to that profile. Contact us with both Player IDs if you need help.
How do I delete my account?
Go to Settings → Delete Account. This permanently deletes your profile, progress, friends and duel history from our servers. You can also email us from the address linked to your account and we will delete it for you.
How do I stop notifications?
Turn off Notifications in the game's Settings, or disable them for Elevator Fall 3D in your phone's system settings.
How do I opt out of personalized ads?
On iOS, choose "Ask App Not to Track" or turn off tracking in Settings → Privacy & Security → Tracking. On Android, go to Settings → Google → Ads and delete or reset your advertising ID.